Return and Refund Policy

At Wocwsvh, your satisfaction is the true measure of our success. Whether you are adding character to your space with our Home Decor & Aesthetics, optimizing your layout with Modern Storage & Utility, or upgrading your daily comfort through our Comfort Living & Dining collections, we want you to love your new items. If a product does not meet your expectations, our transparent return process is here to make things right.

1. Conditions for Returns (30-Day Policy)

We offer a straightforward 30-day return window, which begins on the day your order is delivered. To qualify for a refund, the furniture or home accessory must meet the following strict conditions:

  • The item must be in its original, pristine state, showing absolutely no signs of use or wear.
  • All original tags, labels, and included hardware must be fully intact and attached.
  • The product must be returned inside its original packaging, complete with all protective inserts and foam to prevent transit damage.
  • You must supply a verifiable receipt or proof of purchase.

2. How to Request a Return

  • Securing Authorization: To begin your return, you must first email our support staff at support@wocwsvh.com. If your request meets our criteria, we will reply with an official authorization, detailed shipping instructions, and the correct return facility address.
  • Rejected Shipments: Please do not mail any items back to us without securing this prior approval. Unauthorized packages will be refused at our warehouse and will not be eligible for any form of refund.

3. Who Covers Return Shipping?

  • When We Make a Mistake: If you receive a piece of furniture that is structurally damaged, defective, or incorrect due to an error on our end, Wocwsvh will take full responsibility for all return shipping costs.
  • When You Change Your Mind: If you decide to return an item due to personal preference or buyer's remorse, you will be responsible for covering the return shipping fees. Please note that any shipping charges paid at the time of your original checkout are non-refundable.

4. Reporting Damaged or Defective Goods

We strongly urge you to inspect your new furnishings immediately upon delivery. If you discover any faults, damage, or discrepancies, please alert us at support@wocwsvh.com right away. Prompt notification allows our team to quickly assess the situation and arrange for an appropriate replacement or store credit.

5. Ineligible Items

To uphold our premium quality and safety standards, the following product categories are strictly excluded from our return policy:

  • Custom & Personalized Goods: Any items that have been made-to-order, customized, or tailored specifically for you.
  • Final Sale Merchandise: Digital gift cards and any products explicitly labeled as "Final Sale" cannot be returned or exchanged.

6. 14-Day Right of Withdrawal (EU Residents)

For our customers located within the European Union, you are legally entitled to cancel or return your purchase for any reason within 14 days of receiving the delivery. To exercise this right, the items must still comply with our standard requirement of being entirely unused and housed in their original packaging.

7. Refund Timeline and Processing

  • Warehouse Inspection: Once your returned package arrives at our designated facility, our quality control team will thoroughly inspect the item. We will then email you to confirm whether your refund is approved.
  • Issuing Payment: Approved refunds will be automatically routed back to the exact credit card or payment method you used during checkout.
  • Processing Speed: Please allow our team up to 10 business days to process the return internally. Following our approval, your bank or credit card issuer may require an additional 3 to 5 business days to post the funds to your statement.

8. Our Customer Care Promise

We are dedicated to handling every customer concern with fairness and integrity. We pledge to acknowledge all return and refund inquiries within 48 hours, working diligently with you to reach a satisfactory and amicable resolution.

9. Business Registration & Contact Details

Wocwsvh is officially owned and operated by:

  • Store Name: Wocwsvh
  • Corporate Entity: Chemrox Hong Kong Limited
  • Registered Address: Unit D, 8/F, Skyline Tower, 18 Tong Mi Road, Mong Kok, Hong Kong
  • Customer Support: support@wocwsvh.com
  • Contact Phone: +1 (424) 233-1346